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Frequently Asked Questions
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What forms of payment do you accept?
We accept Cheques or Visa/Mastercard payments through our secure
ordering system
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Can I access my site either with or without the "www" prefix?
Yes, http://www.yourdomain.com or http://yourdomain.com will
work.
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Where are you located?
Our headquarters is in Phoenix, AZ. The servers are located in
Kansas City, Missouri at our NOC datacenter.
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How long does it take for a new account to be active?
Depending on several factors, you will receive your welcome
email between 1 and 8 hours after sign up.
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Can I upgrade my plan later?
Yes, you can upgrade (or downgrade) your plan at any time. There
is no charge.
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How long does it take before my domain name becomes active?
Once your domain name has been registered (or transferred), it
usually takes from 24 to 48 hours before it is active
world-wide.
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Will you install an Open Source System for me?
Absolutely, we will install most open source/free php/mysql
based systems for you free of charge. For example, it is normal
for us to install a system like PostNuke along with various
modules such as phpBB (forums), Gallery, a calendar system, etc.
so you can run a full fledged community site.
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What domain name servers should my domain use when hosting with
you?
NS1.OSBHOST.COM [209.123.49.247]
NS2.OSBHOST.COM [66.246.41.23]
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Do you allow adult content?
No. It's
more trouble than it's worth and there are hosts out there that
focus on this market.
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How can I access my webmail without logging into my cpanel?
http://www.Yourdomain.com/webmail/
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Can I spam from your servers?
Absolutely not. This is strictly against our
acceptable use policy. We define spam as any unsolicited
email. You are not allowed to send any unsolicited email to
anyone from your account at OSBHost.com. Your account will be
immediately closed when caught.
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Does OSBHost sell domain names?
No, at the present time we do not sell domain names. We use
hostway.com for our domain registration needs, but you can use
any company you desire.
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Do you backup my site?
We back up the servers, including all your files, every 24 hours
for disaster recovery. However, we do not guarantee your
backups. It is always best to keep a backup on your local
machine
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What connection to the Internet does OSBHost have?
OSBHost's NOC utilizes redundant BGP4
routing with a 2.5G direct fiber feed to Global Crossing™ as
well as a 100 MB Ethernet drops from Cogent™ and WilTel™
Communications. Level3™ is on the way in mid-2004. OSBHost
facility provides the following services and protection
including, FM-200 fire suppression, multiple UPS systems, and
backup diesel generators.
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Do you provide a media streaming server?
No, we do not have a media streaming server. This does not mean
you cannot stream video or audio however. You can simply link to
your video or audio file and in most cases the users browser
will stream the file. Be aware that streaming video or audio
uses mass amounts of bandwidth and you can easily use up your
allotted bandwidth quickly streaming audio or video.
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What operating system and server software is being used?
We use Red Hat linux, apache, mySQL, php, etc. All the standard
open source software needed to utilize content management
systems.
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What control panel do you offer your clients?
Cpanel is used as the web based control panel to administer your
site. Cpanel is extremely powerful and user friendly.
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